CX for Microsoft



CX Clarity & Access

We live in the CX ecosystem on the daily. Constantly learning, immersed in assessment, innovating to meeting challenges, contracting clients with platforms we know will work.

-Customer Journey Design

-CX Architecture

-Platform Selection

-Implementation Excellence

...ensuring brand continuity & resilience, making customer experience your differential advantage.

call center person
Contact Center Solutions

Not all are created equal. We know how to help you build a requirement and pare down the winners with buyer friendly contracts.

Customer Data Platforms

We know the customer journey and that means data workflow, integration, & analytics. A CDP is a must.

Enterprise Communications

We bring the best Unified Communications (VoIP, SMS, Video, Messaging) and Webcasting solutions to the table. Each aligned with your MA, CRM, and CSM platforms.

Microsoft is a core competency


Our Microsoft practice

As Microsoft experts in the CX space, we have special knowledge as to the critical conversions, client interactions, and relationships you to need to nurture, if you are to be successful.

We synergistically orchestrate:

-Microsoft Dynamics CRM

-Sharepoint Customer Extranets

-Customer 360 with PowerBI & SQL

-Enterprise Voice with MS Teams

-0365 & Everything

with Contact Center, Unified Communications, and Customer Data Platform technologies

Our solutions improve conversion and amplify engagement

outbound dialing


Business is Transforming

All industries and verticals are a composition of Traditional and Disruptive businesses.

For example; FinServ vs. Fintech OR Insurance vs Insurtech seems to be a line that is becoming increasingly blurred.

Once thing is for certain, customers demand:


How to ActivateCX™ with Microsoft

The answer to activating CX to its most optimized level is a combination of technology, process, and people.

We have a way that uncovers existing problems, set clarity of direction, and unifies your organization on a mission to be customer first.

We help you uncover the reasons behind:

lack of insights
The reason every leader should care

Bad CX leads to poor business outcomes

39 %
After a bad customer service experience, the % of customers will avoid a company for two years.

Dimensional Research

65 %
% of customers said they have changed to a different brand because of a poor experience.


From every major think tank and survey, the results are in:



Strategically building the right CX stack

The RFP is antiquated & produces poor technology acquisition results. At the same time, market options are producing random acts of digital, silo'd processes, and dysfunction.

Engaging with Arroyo360, you leverage a prescribed customer journey to strategically find, buy, and activate technologies that:


Engage with a Trusted Advisor @ Arroyo360

You benefit from the force-multiplier resource that brings proven CX design frameworks, methodologies, platform expertise and deployment mastery


+ Cloud Platforms




+ Developers (on & offshore)




We Orchestrate these Platforms

to activate CX within your business, bringing about better touchpoint conversion and digital/human engagement, all to GET and KEEP customers

Customer Data Platforms

We know the customer journey and that means data workflow, integration, & analytics. A CDP is a must to master the journey and running digital first programs.

call center person
Contact Center Solutions

Not all are customer engagement tools are equal. We know how to help you build a requirement and pare down the winners with buyer friendly contracts and agile deployment.

Enterprise Communications

We bring the best VoIP, SMS, Video, Messaging, and Webcasting solutions to the table. Each aligned with your MA, CRM, and Support and Contact Center platforms.

AND THIS IS WHERE IT GETS GOOD work seamlessly with

82 %
Of enterprises are working with 3rd party agencies to manage disruption.

Humanity is born for cooperation and constituted for one another.-Marcus Aurelius


Where are you with your CX Stack?

Simply, we bring mature relationship, competency, frameworks, strategy, buying power with 100+ cloud platform providers, and implementation discipline

We are ready to add/refactor our Dynamics CRM Platform

Dynamics CRM provides your customer facing teams with a single pane of glass into prospect & customer needs, omnichannel engagement, automation, and tools sets for better experience

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We are ready to add or replace a Contact Center Platform

You recognize that optimizing your contact center will help you get customers, keep customers, and improve the quality and cost effectiveness of your most precious human resources

Ready for a more robust Customer360 analytics view

You are reeling from the lack of visibility into customer and employee experience, whereby silo'd data limits your ability to holistically understand the customer journey, from acquisition to retention

We are ready to design our Customer facing Sharepoint

Your extranet can help establish greater relationship with customers and prospects by meeting them where they are, by providing self service options, status updates, data insights, and learning

We are ready to bolster MS Teams with enterprise audio & SMS

Teams is great, it can be even better, with direct routing voice & SMS technology provided by enterprise grade telecom; providing better quality, failover, and unit economics, all in the Teams UI

Ready to explore or refactor an existing CX Technology Plan

You clearly understand that success depends upon a strategically orchestrated CX journey and synergistic tech that improves conversion, amplifies engagement, and builds insights. Let's explore ActivateCX™

Ready for platform assistance!

If you are ready to address a specific platform set, let's start that conversation!

Ready to redefine CX!

If you are ready to take a step back or forward on the subject of architecting a better CX, let's start there!


Let's start a conversation around activating CX

Our starting point today will be around activating CX using your Microsoft Stack and specially synergized platforms.

Not ready to book that call, but would like to be advised of CX Insights!

Great! We have an easy subscription process. Complete the form below and we will Text you links to Blogs, CX Events, Podcasts and more. You can expect about 2-3 posts per month.